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Support & information

Welcome to the support section of our website! You will find all the information you need to make the most of collana pay. Our team is available to assist you with any questions or concerns you may have and provide help with any issues or difficulties you encounter.

Available PSPs and payment methods

Here you can directly access the PSPs and payment methods integrated in collana pay

Overview

Developer /API

You can go directly to the collana pay API.

To the API

Introduction video

Helpcenter

In this portal you will find all relevant information for collana pay and a direct contact to our support team!

Go to support
CONTACT FORM

Do you have any questions or comments?

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collana hive GmbH
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D22765 Hamburg

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YOU ARE INTERESTED?

Make an appointment now. We will present you collana pay and answer your questions.

The one-time onboarding fee includes the following services:

- Creation of customer environment (tenant)
- Creation of the customized data analytics environment (via Microsoft Power BI)
- Setting up the admin portal and user access
- Setup and user access to Help Desk system incl. Knowledge Center
- Online briefing admin portal, data analytics (approx. 60 min) and help desk
In der Einrichtungspauschale sind folgende Leistungen enthalten:

- Erstellung Kundenumgebung (Tenant)
- Erstellung der kundenindividuellen Data Analytics Umgebung (via Microsoft Power BI)
- Einrichtung Admin-Portal und der Benutzerzugriffe
- Einrichtung und Benutzerzugriff auf Help Desk System inkl. Knowledge Center
- Online Einweisung Admin-Portal, Data Analytics (ca. 60 min) und Help Desk

Support

Developer /API

Here you can go directly to the collana pay API.

to the API

Introduction video

Contact support

Contact
Book an appointment